CAREERS | SERVICE

Service Desk Engineer

Employee - Full Time

Delft, The Netherlands

Career Development Opportunities

Company Growth

Awesome Team!

Job Description

We are recruiting a Service Desk Engineer to join our team based in Delft, Netherlands.  Working as part of a team, you’ll be resolving IT tickets raised by your customers, working in order of priority. As part of your day to day activity, you'll be assisting in providing support, such as perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. The work is varied and working to support your colleagues not just in Delft but in our offices across Europe.

Play a central role in supporting our global customer base

What are we looking for?

You will ideally hold a 2:1 BSc Honours Degree, or higher, in an appropriate subject or have equivalent industry experience.

We are a multi-national group of companies producing market leading, large-scale, distribution and supply chain software products used by customers worldwide with substantial growth plans over the next 5 years.

  • Salary - negotiable depending on skills and experience
  • 25 days annual leave plus NL bank holidays
  • Fast growing and market leading organisation.
  • Working in a modern office environment
  • "I feel I am part of the organisation, as a whole, involved in decisions and shaping the future of TBA"

    Andrei Pasca

    Network & System Administrator

    Job Description

    TBA Group was established over 30 years ago; with offices in Delft (NL), Dusseldorf (DE), Leicester (UK) and Doncaster (UK) and Satu Maru (RO), we’re award-winning and one of Europe’s leading software development companies for the intermodal and logistics companies. Through our innovative software, we produce market leading, large-scale, distribution and supply chain software products used by customers worldwide.
    The work we do is complex, challenging and rewarding and together with a relaxed, informal atmosphere and a close-knit team, we believe we offer a unique working environment; our enviable staff retention rate speaks volumes about our ethos. It’s our aim for further substantial growth over the next 5 years and with our sights set on our ambition, there are opportunities for career advancement within our thriving, award-winning professional organisation. 

    Skills & Experience

  • Ideally have an academic degree (does not have to be in IT)”
  • MS Windows, Server OS and VM Ware experience is essential
  • Knowledge of Jira, Confluence and PRTG Monitoring is preferred
  • Great problem-solving skills
  • Highly proficient in spoken and written English
  • Customer-focused, analytical and an eye for detail
  • Key Responsibilities

  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Assist with major IT projects, including software releases and roll-outs.
  • Training of users, deliver IT Induction to new employees, developing FAQs and help sheets.
  • Perform preventative maintenance, including checking and cleaning of assets, as well as evaluating documented resolutions and analyse trends for ways to prevent future problems
  • 1. Submit your application

    Simply click on the vacancy you wish to apply for and follow the instructions.

    2. Shortlisting

    Shortlisting normally takes around five working days. If you are selected after the initial assessment, you will be invited for a face-to-face interview or an interview via MS Teams.

    3. The Interview Stage

    We always give applicants adequate time to prepare and we strongly advise to do as much research as possible. Your interview process will be communicated ahead of time.

    4. Offer Stage

    If you have been successful, congratulations! Our interview stage is meticulous and by no means easy. So, if you’ve been offered a place with us, we wholeheartedly welcome you to the team and look forward to exciting times ahead.

    Interested in this position?

    Apply to be a Service Desk Engineer with our team in Delft

    We'd love to hear from you.

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