CAREERS | SERVICE
Employee - Full Time
Leicester, United Kingdom
Great Career Opportunities
Right now we are recruiting a Senior Service Lead to join our team.
This role plays a pivotal part in day-to-day service operations and drives high levels of service quality, stability and customer satisfaction.
The Service Lead will establish close working relationships across the support structure and establish effective ways of working across cross-functional, internal and partner teams in delivery of the contracted outcomes. The ability to multi-task in a pressurised environment will be important, alongside excellent stakeholder management, planning and organisation skills.
The successful candidate will ensure TBA commitments are delivered professionally and in line with our values. This is a hands-on role, that works in close collaboration with the global service desk, product owners, technical teams and 3rd party service providers.
Undertaking regular service reviews, identifying opportunities for continual service improvement, pro-actively managing escalations and driving the early resolution of service issues be regular activities.
"We felt we could contribute to the world of logistics in a different way"
1. Submit your application
Simply click on the vacancy you wish to apply for and follow the instructions.
Shortlisting normally takes around five working days. If you are selected after the initial assessment, you will be invited for a face-to-face interview or an interview via MS Teams.
3. The Interview Stage
We always give applicants adequate time to prepare and we strongly advise to do as much research as possible. Your interview process will be communicated ahead of time.
4. Offer Stage
If you have been successful, congratulations! Our interview stage is meticulous and by no means easy. So, if you’ve been offered a place with us, we wholeheartedly welcome you to the team and look forward to exciting times ahead.
Become a part of the TBA Group team as a Senior Service Lead - apply now!
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